Here is the most Common Zoom Problems and Ways to Fix them

 If you love using Zoom, but some typical problems are getting your way, don’t worry. We are here to help you through this troubleshooting guide. You can’t do more in case of a service outage but fixing some common problems is in your hand. For making your Zoom calls trouble-free, this article compiled the most faced Zoom problems and the detailed solution for them.  

How to fix if webcam or audio stops working

It can be a frustrating scenario when your webcam or audio stops working during a Zoom call. If you are facing this problem, try the below methods to fix them. 

• Go and check Zoom settings. You see a meeting ID within a prompt when you join a call. You don’t have to make any changes in the settings, which are known as “Do Not Connect to Audio” and “Turn Off My Video.” This act lets you make a Zoom call with audio and video-enabled.  
• Close any other app that uses a webcam. Suppose you have opened an app that is using your device’s webcam. In that case, you should try closing the opened apps as Zoom may experience problems accessing your device camera if a different app uses it simultaneously.  
• Make sure about the audio and video. Go to this link https://zoom.us/test and test the audio and video. This link allows you to begin a test call within the Zoom app. 
• Check your computer settings. If you have checked every setting related to audio and video from the Zoom app and still have the problems, you should look at your PC. There is a chance that the webcam is blocked on a Windows 10 PC or Mac. You can fix the problem by looking at the app permissions if you have allowed the Zoom app or web browser to access the webcam. 
• Finally, try reinstalling the Zoom app. If you have tested all the above methods and nothing works, you may need to uninstall and install the app. 

How to fix an audio echo during a call

While making a call on Zoom, you may experience an audio echo. If the audio echo or feedback is your problem, you can fix them through the below methods. 

• Do control the input. During a meeting, if someone has enabled the audio on both computer and telephone, it may be the reason for an audio echo. Ask the participant to disconnect the telephone call or disable the computer audio if you are on a conference call.   
• Avoid using external speakers. If speakers are placed close to each other, ask them to separate the speakers or shut the door. Also, tell them to exit from a conference call or disable their device’s audio. Consider headphones to prevent audio echoes. 

How to fix if Zoom lags or freezes in a meeting 

If you are running on a weak internet connection, you may experience lagging and freezing during a call. 

• Try changing the connection. If you are using Zoom on a smartphone, go to an area where you find a good internet connection. If you are using a PC, consider a weird Ethernet internet connection. Or get yourself closer to the local router for the highest internet speed. 
• Make sure about the internet speed. Video calling works best on high internet speeds. If you want to start a meeting, make sure to have the download and upload speed around 1Mbps and 800Kpbs, respectively.  
• Look at the Zoom settings. Try making video calls on low video quality settings. To do so, you will need to deny HD and Touch Up My Appearance options. 

How to fix: Can’t share a screen

Screen sharing is a useful feature during a meeting. It works as you press the option called Share Screen. If you aren’t able to share the screen on Zoom, here is how to fix it. 

• Make sure about the internet connection. Screen sharing requires high network bandwidth. That is why, if you have a poor internet connection, you may not be able to share a screen. That means you should have a robust internet connection. 
• Use Share Screen meeting. Reach the Home screen, hit the Down arrow located near New Meeting, and disable Start With Video. After changing these settings, you can now begin a meeting only with audio without needing high bandwidth. If you have to turn off the video during a call, you can do it by pressing the button called Stop Video and then choose the green Share Screen option. 

How to fix if no remote control is found during a screen share

During a screen share, the participant may need a remote control. This tool is found under Request Remote Control, located within View Options. If you need to enable it, but it is not working correctly, there may be many reasons.

• Enable remote control. If you are the screen’s sharer, you will have to allow a notification pop-up that appears on the screen to provide remote control. 
• Avoid doing anything with the host computer. If you are sharing the screen, the problem may be from your end. Because, if you want, you can disable the remote control by pressing your mouse button. For this good reason, you shouldn’t interfere with the host computer.
• Use a supported device. The problem may occur if you are using an unsupported device. So, use a device that supports remote control.   

How to fix if you don’t receive emails from Zoom

If you are not receiving emails from Zoom, then you should think about it. It usually includes notifications and activation emails. Note that receiving such messages requires time around 30 minutes or even longer. After this time duration, if you don’t get emails, then, in that case, you will need to check whether you have set up the email or not. Take the help of your IT team and ask them to allow the email IP of Zoom. You should also look for the emails within the spam account. 

How to fix when Zoom gets crashed

If Zoom isn’t working correctly and often gets crashed or closed, you can try the following solutions. 

• Make sure about service issues. Make sure about Zoom outages. You can use Downdetector tools to check if Zoom is working in your region or not. The service may also be down due to maintenance work from the company, so you should wait for a while. 
• Consider the web version. You can also try using the web version of Zoom. If you are sure the problem isn’t from your region, a web version may be the solution if you are running on a reliable internet connection.  
• Go and check Zoom settings. Manytimes, Zoom doesn’t recognize the actual audio and video settings. Zoom may get crashed when using a webcam for audio output. So, you have to ensure that the video connections are directed to the webcam. In urgent cases, the audio is directed over connected speakers. 

How to fix Zoom bombing

Zoom bombing is an annoying thing that can disrupt any video session by spreading blaring music, porn, etc. If someone targets to Zoom bomb your meeting, you should try these solutions to prevent it.

• Use a passcode. Using a passcode is a great way to prevent Zoom bombing during a video session. If you are the host of the meeting, you can set a passcode to join the meeting. This act only allows invited participants to join meetings and prevents uninvited individuals from entering. 

And if you want to keep your Zoom session safe from being hacked, here is good news for you. Zoom is now going to provide end-to-end encryption for all meetings.  

Brenda Comer here. And, I feel blogs are the best way to make people understand a particular topic. I am interested in learning and make others learn as well. I have had a fair amount of experience working as a programmer at McAfee and IBM as well. Nowadays, I am a content writer and I regularly post my work on a few sites. If you are interested in reading my work, then go to this website: www.mcafee.com/activate.